Crocs India — Crocs 360 lite ride pacer shoe damage

Dear team,
Myself dilip kumar j from Chennai . I have brought crocs 360 literide pacer shoe in Amazon 5 months back . It’s shocking that in very less use the shoe sole has been teared . I have contacted customer care they said it’s not under 90 days warranty so get repaired at any nearest store . As per instructions I went to near by store at Anna Nagar, but they refused to repair it since they need any mail confirmation or approval for repairing it . Kindly pl do the needful in urgent basis .