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Crocs India Complaints & Reviews

www.shopcrocs.in
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Updated: Jan 10, 2025
Complaints 492
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11
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Bad 😕 It seems that Crocs India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Crocs India reviews & complaints(492)

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P
pnTeja
Jan 10, 2025
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Money Not refunded

I have returned my order
ID:[protected]
Order ID:[protected]

It says my refund is processed by i haven't received my money yet...
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Saikumar Puppala
Jul 30, 2024
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Not answering while raising a compalint

Address: 70/2rt, begumpet, prakashnagar, OPP: Old airport
Website: www.crocs.in

Calls and mails are not working while iam trying to return it...
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prisha1238
from INDORE, Madhya Pradesh
Jul 4, 2024
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ordered crocs 2.5 months ago, facing multiple issues with return and still no refund.

Address: Flat no.1, Vanita Apartment, navratan bagh, indore

I ordered Crocs nearly three months ago and have encountered numerous issues with the return process. Despite sending 12 emails regarding the return and refund, there has been no resolution. When I called customer support, the call was only answered after 2.5 months. The staff was unprofessional and merely transferred my issue to the finance department. I received a credit note over 10 days ago, but the refund has not been issued yet. My...
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Charishma Kuncha
from Hyderabad, Andhra Pradesh
Jun 26, 2024
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Defective footwear ( right slipper )

-23.06.2024
-I have purchased a Crocs footwear in the store located at Nexus Mall, Hyderabad. I've been struggling to walk with the footwear I bought. The right slipper is not manufactured right, whereas the left slipper is absolutely fine. This is the first time I purchased a crocs footwear, I'm not satisfied.
-I request you to compensate for my loss....
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sapnatulyani
Jun 25, 2024
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Product ordered not received

Ordered Classic Ballerina Pink Unisex Sandal on 20th June 2024 from crocs online store
Order Id :[protected]
Order Total : INR 1797
Amount debited from my account but no confirmation mail received.
Despite several attempts to reach out via email and phone calls, I have not received any updates or communication regarding the delivery of my order.
I request you to kindly help me with the refund of the same.br...
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Shefali Thakkar
Jun 24, 2024
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I have placed an order to Crocs India on 15th April 2024. I have prepaid the order but have not received the order. I am constantly calling the customer care, emailing it to them, but they just reply that there is no update. Kindly help
Crocs India customer support has been notified about the posted complaint.
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    R
    Rfgbbhgffvj
    from Thane, Maharashtra
    Jun 17, 2024
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    Exchange

    I had ordered 2 pair of crocs and one of them was a bigger size so I wanted to exchange but there was no proper service where we would exchange so I returned them and I didn’t get my money back nor I got the crocs of correct size and was trying to contact the customer service but there was no response from their side...
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    Alan simon
    Jun 1, 2024
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    I had bought a crocs atlas on 9th May 2024 and the size to big for me. The same day I had initiated a return in the website and I got confirmation the return has been initiated.
    But unfortunately the delivery person was never assigned and the product was not picked up.
    I have contact crocs via their customer service number and email address but I have not received any proper response from them.
    This is a really frustrating experience from a top brand and I hoping to get this resolved.
    Order id[protected]
    Crocs India customer support has been notified about the posted complaint.
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      A
      Ayush Mani
      Apr 10, 2024
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      Website: www.crocs.in

      This is with respect to Order ID :[protected]; return order was placed on Feb 14, 2024 and the return was received on Feb 26, 2024
      However, the refund amount is yet to be processed back to source account.

      I have been following up for almost 2 months but either there customer support team doesn't respond or do not provide any actionable response.
      Crocs India customer support has been notified about the posted complaint.
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        H
        HARINANDAN J
        Mar 16, 2024
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        Delivery of my order

        I ordered a clog from this website on 24th February

        and today it is March 16 and more than 20 days from the ordered date .

        There is no updates till now about my order

        in the website when i checked the order status it is still showing processing .

        They guaranteed the delivery within 3 - 5 days and i paid the amount already

        So please make my delivery fast...
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        S
        Sindhu Panthangi
        Mar 16, 2024
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        Return not picking up

        I have placed return of a pair of crocs, 2 weeks ago. It's still not picked up. Customer care never picks up.
        [protected] is my return pick up id....
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        H
        harikop
        Mar 14, 2024
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        Strap splitted into two half while putting the crocs

        The crocs which i received on 12 Feb 2024 have been subjected to malfunction, the strap suddenly snapped today (14 March 2024).It had only limited usage. I demand immediate action to resolve issue. Either by refunding or changing the crocs. Please take necessory actions
        Thank you.

        Order #
        [protected]
        Order Date
        Feb 9, 2024...
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        G
        gsmaskin123.gs@gmail.com
        Feb 25, 2024
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        Strap of my crocs broken

        I bought my crocs sleepers along with many other crocs products in the month of September 2023 and while I started using the sleepers after January 2024 is strap for issues and is getting detached probably due to poor adhesive quality used to attach it.

        It's very disheartening to buy such costly products with no durability.
        I bought almost the products worth more than 15 thousand and on ehas resulted this bad that I...
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        P
        Paraphrase
        Feb 21, 2024
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        Return Rejected for no reason

        I returned the product in the exact same packaging and with the scitckers intact. Both the crocs were too big for my feet. There is absolutely no way I could have used them even if I had wanted to.

        They haven't returned my money. It has been 20days.
        And no one answers their emails or phone number...
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        S
        Surya tp
        from Kochi, Kerala
        Feb 16, 2024
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        Complaining against crocs customer service centre

        Address: India

        I have called crocs customer service centre for 20 times for just and enquiries for a replacement for my purchased item but they are not willing to answer me or attending my calls . This kind of behaviour from a well know company it’s really making me so angry that they are not answering any of my call . They are giving me a worst experience as an consumer an I just stop purchasing any item from crocs show room also I never had this like...
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        F
        Fawaz_Aboobacker
        Feb 14, 2024
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        Lack of response after payment

        I have sent many mails and tried calling many times in customer care number of crocs but there was no response. After placing order and payment crocs team is not giving a proper update so i tried calling and sending several mails, but all was in vain....
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        S
        shiva2shankar
        Feb 12, 2024
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        Refund Amount rejected Case ID #04025353

        I returned items due to size fit issues as per the instructions provided.
        I had anticipated that the refund process would proceed smoothly, but to my
        dismay, I received notification that my payment was rejected.
        Understandably, this has caused me significant frustration and
        inconvenience, as I was relying on the timely receipt of these funds. I
        kindly request your urgent attention to resolve this matter...
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        A
        Abhilash170992
        Jan 31, 2024
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        Order#162776060|| Product Return Request

        I ordered Crocs Literide 360 On Jan 23rd and received it on Jan 27th but due to the issue on its sole I placed the return request on the same date.

        Since then I am following up on their website/customer Support number and Mail ID but not getting the firm date of this product to get pick up.

        As per the agent on the call, they had requested another team to raise new return request as the request that I raised on...
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        K
        Kingarrives
        from Chennai, Tamil Nadu
        Jan 23, 2024
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        Men's Crocs literide

        I have bought crocs men's literide clogs few months back. I used regularly for 3 months then I suddenly found a tear over the top layer. The same thing happened to my previous literide clogs.
        Then after 2 weeks I used the crocs again. After using for an hour the crocs just tore all the sides(top layer)
        This is very bad and depressing.i bought this product for 4800 and seeing it just getting teared make me feel depressed. I need...
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        S
        shiju pullangiyodan
        Jan 18, 2024
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        Quality of clog shoes purchased

        Address: Kannur,kerala

        I bought Literide clogs 360 shoes in Dec 2022 thru AJIO but after 6 months in Jun2023 shoes strap got cut and again the shoes sole get seperated, when I contacted AJIO they denied saying return period is over and please contact the Brand.

        I have attached the invoice, please exchange or refund the proporrionate money I have paid for this Don't cheat customers providing low quality products, We are purchasing Crocs product using...
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