[Resolved] Crossroads — complaint as no services provided and refund request

Raghvi Bindal

from Kolkata, West Bengal

Jul 23, 2017

Address: New Delhi, Delhi, 110087

Website: www.crossroadshelpline.com

Worst services.
Sales representatives called promptly till i paid and become member. I have paid an amount of 4000+21000 in last 2 months.
But i haven't received any service yet.
For the first time, i called them when my car broked down in way. But got no response or service even after several requests.
Then i booked a service and no representative came for servicing of car as per schedule. I called them several times but again got no response.
When i complaint, they asked me to drop an email to which again i have not received any response.
I want my money back.

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Aug 30, 2017

Complaint marked as Resolved

Crossroads customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2017

Crossroads Customer Care's response We would like to offer our deepest apology for the trouble you had to experience with crossroads. This situation is not ordinary and these incidents are not typical o[censored]s. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect. We are very sorry that this happened to you but rest assured it won’t happen again.
After studying the matter, we found out that the service delay caused due to the high service volume. This is clearly a mistake at our end and we take responsibility for it. We are ready to service your vehicle or refund your money. Kindly let us know the service date you are looking for or simply you want your money back.
Thanks
Team Crossroads