Customercare.00691signSBI.co.in — Refund not affected for two failure out of one failed applications

Address: 606708

I applied for fresh passport. Payment of fee was made but even after deduction of money from my bank account, the status on website was shown as 'failed'. The deducted amount will be refunded within seven working days, But the amount cannot be refund my account.

Application Reference Number 17-[protected]
Given Name: PRAKASH
Service Type: FRESH
type of application: NORMAL
Fees: Rs.[protected] including payment charges)
Payment status: Failed
Payment Date: 28.02.2017

I tried to call[protected] several times but it is always engaged, also dropped e-mail to customercare.[protected]@sbi.co.in several times but got no response.

Email Id - [protected]@gmail.com

kindly resolve the issue asap.