D. G. V. C. L — payment failed and not credited back in my account

Address: Surat, Gujarat, 395006

Website: www.dgvcl.in

I have made online payment on 07/11/2017 from my saving a/c no. [protected] of rs, 6075.86, this amount debited from account and transaction was unsuccessful but till today amount not received back in my a/c.

Payment ref. No.:[protected]
Consumer no.: [protected]
Transaction date:[protected]:51:26
Failure reason: pbe10002-do not honour

I am sending you screen shot of dgvcl mail for your reference.