Dakshin Gujarat Vij Company [Dgvcl] — About the don't give proper answers

Address: 75/ royal park3 society olpad-sayan surat

I'm from royal park3 society which is located at olpad-sayan road surat. Our SoC under the ishanpore village when we call them regarding this powercut issue they always told us that your feeder provided in olpad, whenever we call them they always busy not even without ring it's showing busy, and they have only one phone number regarding to the complain register? Why when time of bills they not tolrate the late response, they have to two or three compain number regarding to this matters, they have to inform us about shutdown they don't inform us about the Shutdown of power cut .we paid all bills that's why we have a right to know all of this .