Delhi International Mail Centre — Holding my product with out any update

Hi Team,

I couriered important documents from USA which are related to my Education Loan, but DELHI INTERNATIONAL MAIL CENTRE is holding the parcel without any update or intimation.

Parcel was delivered to DELHI INTERNATIONAL MAIL CENTRE on 20-JAN-2023 but till date there is no progress, and there is no update from them why it is located for such a long time, the delay in this delivery will effect my Education loan and it is creating chaos at my family as they are having pressure from bank officials.

Hence requesting your intervention in resolving this issue. If any customs fee needs to be paid please let me know(until I didn't got any alert regarding this), I can pay from my end. If no customs fee is required please make the delivery happens to next step.

Tracking details for reference :

Tracking Number: RL[protected]CH
Original Tracking Number: 9200190221582752528235.

Also attaching the status of my parcel as per India Post website.