Dg Shipping — Cdc renewal sticker approved but not yet received

Dear sir / madam,
kindly note that i submitted application for my cdc renewal on 07-mar-21 (app no. Smo(m)/2021/[protected], the status is showing dispatched on 19-apr-2021 (speed post no: em[protected]in) but my consignment( renewed cdc sticker) still not received to my registered permanent address.
Dear sir kindly look in to above query and resolve my complaint as soon as possible. I shall be highly thankful to you for your assistance.