DGVCL — continuous interruption in power supply

Our customer id is 63243 we had filed complain 2 days back, no. 5445182 but it has been closed. We are having 3-4 interruptions daily day and night and this is causing a lot of loss to us. Please arrange to do survey and check the line and solve this issue at the earliest. Ps-your customer complain phone number refuses to file a complain when we ask