DHL Express India — Deliberate delay of customs clearance by dhl and not providing customs receipt

Address: Ludhiana, Punjab, 141001

I ordered two supplements from iherb, one was natural factors suntheanine (Awb # [protected]) the other was bluebonnets rhodiola rosea (Awb# [protected]). Both the supplements arrived in india on 20th may 2017. I received one supplement (Suntheanine) today ie 25th may after 5 days of arriving at the facility and dhl has charged me rs 1401 as custom duty on a product which cost 1689 including courier charges. I had provided all the documents when asked and still they kept delaying the custom clearance. They also did not provide me with the customs receipt/bill.

The other product ie rhodiola rosea is still in the clearance after 5 days of arriving in india despite having sent them all the necessary documents on time.
This extremely negligent behaviour on dhl part has resulted in unnecessary and avoidable customs charges to me. And on top of that they have not provide me with the customs receipt which makes me suspicious if those charges were levied at the first place.
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DHL Express India customer support has been notified about the posted complaint.
May 25, 2017
Updated by Nishant Whig
Rs 500 were charged as handling charges, whereas there is no mention of these charges when ordering product and Rs 500 were charged as bonded storage charge out of total charge of Rs 1401.
 
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