DHL Express India — Stuck with clearance event (Waybill no - [protected])

Address: Bangalore

Hello Team,

I have sent a parcel containing important legal documents from Doha to Bangalore to my lawyer. It's been more than 3 weeks since my shipment landed at Bangalore customs. Since then I am contacting DHL customer care for the clearance everyday. They are asking for new documents everyday to my lawyer. My lawyer sent out them 8-9 documents already.

Every time I contact Customer care they are directing to a new procedure. Please streamline the process and advice your representatives to be aware of it.

What will be the solution and how many days I need to be wait to delivered my parcel. This is the worst experience I am experiencing with any courier service.