Disha Eye Hospitals — Negative motivation of help desk tpa of disha eye hospital barrackpore

Address: 700120
Website: dishaeyehospitals@gmail,com

From Sri Alik Kr. Bhattacharjee
44, Bindubasini Road
P. O. Bhatpara
Dist. North 24 Parganas
West Bengal
Pin.743123
Mo.[protected]
Email [protected]@yahoo.co.in
To
The CMO.
Disha Eye Hospital Barrackpore
Sub. Retaintion of documents by Disha Eye Hospital Helpdesk
submitted on 24, 11, 2016 for cashless Cataract Operation
request your intervention to expedite of
Ref. 1.D0sha Eye Hospital P.ltd PID No.P[protected]
2. EmpID [protected]
3. PA No.638350
4.Policy Schedule Baroda Health Policy
5.Policy No.[protected]
6.Issuing Office Code 156030 Naihati Business Center
7.Customer Id [protected]
Sir,
With due honor this is to inform you that I have submitted all the requisite documents including
Biometric Report on 24.11.2016 toTPA Help Desk of Dishs Eye Hospital to approve and sanction
of Rs.21000.00 for cashless operation of CATARACT at Disha Eye Hostital the date of operation
is fixed on 05.12.2016.

Unfortunately, today 28.11.2016 I have received one message at my Mobile from AD FHPTPA
that approval of my cashless is pending for certain documents from Help Desk Disha Hospital.

I have contacted over telephone to the help Desk Disha Hospital on the same date at about 5
PM requesting to supply all the requisite docoments at the earliest accordingly, it is replied that
it is their business to supply the documents in time and I should not bother for this.
.
It is not understood why Disha has not yet submitted, please expedite Disha to receive the same
as per your requirements.so that customers are not harassed due to the negative motivation of the
Disha.

Please ensure that my operation is tabled on 05.12.2016 as per scheduled .
Hope, your good self will look into the matter so that customers are not suffer due to the laps on part
of your management and to avoid any future complications .

Thanking you,
Yours faithfully,
Alik Kumar Bhattacharjee
Dated 28.11.2016
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    Disha Eye Hospitals Phone
    +91 33 2593 3737
    +91 33 2593 1729
    Disha Eye Hospitals Address
    88 (63A), Ghoshpara Road, Barrackpore, Kolkata, West Bengal, India - 700120
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