Disha Eye Hospitals — refusal for giving hospital break up bill for mediclaim reimbursement

Address: CC-09/004 Peerless Nagar, Sodepur,Kolkata, West Bengal, Kolkata, West Bengal, 700114

My father Mr. Swapan Kumar Mitra (Patient ID P[protected]) had undergone Eye Surgery (Vitrectomy & ILM Peeling) on 17th May, 2019 under Dr. Subhendu Boral at Barrackpore Brunch of your hospital. At the time of admission I have paid Rs. 28750 (Mediclaim package was Rs. 33100) including all charges. Later, the mediclaim company (The New India Assurance Co. Ltd.) sanctioned an initial amount of Rs. 16, 290 in the cashless scheme out of Rs. 33100. They assured that the remaining amount can be considered for reimbursement only after submission of all the required documents like Hospital's detailed bill (Brake up), pharmacy bills etc. Disha Mediclaim help desk initially assured me that they will provide all the required documents and they deducted Rs. 16810 (shortfall from Rs. 33100) from my initial deposit and returned me back the rest amount. But after that they declined to provide me the detailed split bill (Brake up)for this purpose. Now, without the detailed split bill (Brake up) for the hospital I cannot submit the claim form for reimbursement of Rs. 16810. Please help to sort out the problem at your earliest.