Disha Eye Hospitals — unawareness of cashless facility

Address: North 24 Parganas, West Bengal

We were asked to pay balance money of rs. 5000 for the surgery as initial approval ofrs. 18000 was provided by max bupa insurance co. Hospital forced to pay the balance before surgery else surgery will be stopped until the whole amount received.
Kindly train your hospital staff what cashless means and what is the difference between cashless and reimbursement.