Dr. Agarwal Eye Hospital — cheating by optical salesman periyar nagar branch

Hello!
I'm writing this to caution others about my bad experience with the agarwal eye hospital salespersons in periyar nagar branch.

On 15th june, me along with my parents visited the hospital for my mother's eye check up. Dr. Sridhar was whom we consulted and he suggested us to purchase a new specs as my mother's eye power has increased to +2 from +1.5.

Initially we thought of purchasing it somewhere near our house, but later decided to purchase it in the hospital thinking that it would be of better quality and there would be no problem.

So we ordered lens alone for my mother as she was already using a specs and so thought o[censored]sing the same frame.

I thought of purchasing a eye protection glass for computer usage as i was feeling some kind of pain in my eyes while viewing electronic gadgets for long time.

The sales person present there was srinivasan and sathish. They explained to me regarding a lens called crizol uv protecia which they declared to have 8 benefits. They showed me a newly ordered glass of some other customer with uv protection coating and also explained how these glasses protect eyes from harmful uv rays with the help of a machine which projects uv light. We were very much satisfied looking at that displayed lens and ordered for the same. Here i need to bring to your notice that they never mentioned the cost of the lens. Later i chose a branded frame for the lens which was close to rs.4000. The total bill amount was rs. 8500. We paid advance of rs.3000 and left thinking of paying the balance amount at the time of delivery of the specs. They assured us that the glasses would be ready within 3 working days time and asked us to collect the glasses on 20th june.

So i went to collect the glasses on 20th as per their confirmation through phone. Here comes the most important part to the experience. Sathish was the one who was present along with another sales person at that time.

Sathish gave me the glasses which they have prepared. After wearing those glasses, i felt very uncomfortable and actually it was a hindrance for my eye sight. Since the glass i ordered was for prevention of eye strain while working on computer, i was very disappointed with the glasses. Also it seemed to be just an ordinary glass without any coating (I know this because earlier they had showed me the proper uv protection glass at the time of ordering).in order to clarify my doubt i asked sathish to take out that uv projection machine, so that i could check if the prepared glass is filtering out uv rays. At that time, he turned away from me and was checking the glasses, standing in such a way that i'll not be able to view it. But unfortunate for him that he was standing in front of a mirror. I noticed the reflection from the mirror which clearly displayed that uv rays are not blocked by glasses. The beauty is, after noticing that there is no uv rays are not blocked, sathish lied to me saying that the lens is uv coated and there was no problem. Later i asked him to check it in front of me, which he obliged with hesitation and was caught red handed.
Note: uv coating was not there in both mine as well as my mother's lenses.

Is agarwal eye hospital willing to take risk of employing such dishonest and disgusting persons as their salesperson to ruin their reputation which has been flying high for so many decades?

Later they accepted their mistake and assured us that they would bear the remaining cost of the product which was once again a false promise.

I had to pay 65% of the bill amount in spite of being cheated. Is this the way such a reputed medical hospital staffs treat the patients?

Another major request to the agarwal management team is that please employ staffs who value their words. Sathish along with srinivasan assured us that the properly prepared lenses would be delivered within a span of 3 working days, but the harsh reality is that we received the product after 12 days of advance payment.

As a regular customer to your reputed hospital, i'd like to suggest to the hospital management that while opening a new branch, please ensure that the staffs and other people working there are well qualified and have basic work ethics. People like sathish and srinivasan will be a burden to your management along with their in charge the periyar nagar branch manager who was not at all aware of all these problems but emerged from no where at the time of delivery of product after me and my ailing mother was waiting for 12 days, instead of accepting their mistakes was arguing in favor of sathish and srinivasan and he was the one who made us pay 65% of the bill inspite of getting cheated.

I wish to see severe action taken against sathish who is the prime cheater in this case.
Next action need to be taken against srinivasan who without consulting with me (Customer) billed a low graded lens with less protect, when i was expecting it to have complete protection from harmful rays and later blaming us that we had ordered the low graded version due to high frame cost which is a pure lie. What more? He called my mother a lier when she was trying to explain that from the beginning, we wanted lens with full protection. Is this the way people behave with customers who are old and in respectable position?

Last but not the least, i wish to see some serious action taken against the periyar nagar branch manager for his lack of action against his cheating subordinates and his attitude towards the customers and his failure as a manager to monitor and keep the problems in check.

We as customers approach this reputed agarwal hospital in the belief of good treatment and services for the customers. We as customers don't doubt the work ethics and the honesty of doctors and other staffs. But incidents like this, creates a everlasting doubts in the mind of the customers which is not a good sign for any institution.

I have the video of the involved salespersons accepting their mistakes on their side and assuring us of free delivery without balance payment which i initially thought of attaching with this but later i changed my mind as it would bring dishonor to the reputed institution like yours who have been treating the poor and needy for free. I salute to your commitment and social service.

Still i have hope that agarwal management would ensure that justice will be served by providing proper punishment to the cheaters so that they will never ever think of repeating their mistakes again even in their dreams.

Thanking the agarwal management in advance.