Dr. Agarwal Eye Hospital — Demand for Immediate Refund of Pending Amount

Dear Dr Agarwal Team,

Patient UHID 9211
Policy holder Name Sharmila. V
Policy number D[protected]
Member ID N[protected]

I am writing to express my deep concern regarding the pending refund amount associated with the medical procedure I underwent at your facility. The operation took place on 20th Apr'23 Thondiarpet Branch, I have not received the refund of RS 1480 that is owed to me.

It has been over two months since the procedure, and despite my repeated attempts to follow up with your billing department, the matter remains unresolved. The delay in reimbursing the amount has caused me significant inconvenience and financial hardship.

I request that you promptly process the refund amount of RS. 1480 and ensure its immediate transfer to my account within 3 business days from the date of this letter. Failure to comply with this demand will leave me with no choice but to escalate the matter legally to protect my rights as a patient.

I trust that your hospital, renowned for its commitment to patient care, will take this matter seriously and rectify the situation promptly. I expect a written confirmation of the payment's initiation and an explanation for the prolonged delay.

I hope that we can resolve this issue amicably and avoid any legal action. Your prompt attention to this matter is greatly appreciated.