| Address: No.10, S Bypass Rd, Vannarpet, Vannarpettai, Tirunelveli, Tamil Nadu 627003 |
My Father got cataract surgery done in Dr. Agarwal Eye Hospital in TIRUNELVELI one month ago. (MRN no.246306 )
Today, we went for our regular check-up. We reached at 12.30 afternoon.
We waited for 2 hr. but no one came for check-up. They mentioned that dr. will come in some time.
My father has high pressure problem. We could not wait after 3 pm. Nobody from hospital staff gave clear instruction when will Dr come and get the eye checked.
My Father went to have some food at 3.30 pm and came back again for check-up. Still no sign of Dr.
After lot of enquiring finally we met a Dr at 5 pm. It took 5mins for the Dr. to check and asked u to go home.
My Complaint from this Hospital
1) Elderly Patient had to wait for 5 + hrs without any clear instructions.
2) Asked us to take eye scan but Dr. did not even look at the Scan report nor gave any feedback for the report. Waste of Scan report of Rs. 1000.
3) We were given appointment to met a different Dr but that Dr was not available.
Even after spending 55000 + rs for eye surgery we could not get proper treatment due to mismanagement of hospital staff.
Regards,
Arul Vijay Was this information helpful? | 
Thank you for taking out time and giving us feedback. We are really sorry that you did not have a good experience with us. We hold ourselves to high standards usually, but we fell short during your visit. We have communicated your feedback to the team and are working hard to ensure that we are more consistent in the future.
If you could give us a chance, we would like to talk to you and understand more. Please give us your contact details at [protected]@dragarwal.com so we can get in touch.
Regards
Team Dr Agarwals Eye Hospitals.