Dr. Agarwal Eye Hospital — Incorrect patient history evaluation and inappropriate directions provided

Address: Dr Aggarwal's Eye Hospital, 2nd floor, Diwadkar Complex, Chhatrapati Shivaji Maharaj Chowk, Kalyan (West) 421301

My mother visited Dr Aggarwal's Eye Hospital Kalyan west branch on 24th June 2024 where Dr Sujata did first consultation, and we did present my mother's all medical treatment history and ongoing medications to her.

Dr Sujata did some routine examination and had suggested for Cataract Surgery and had asked to do some more Laboratory and Physical investigations, alongside Dr Sujata also requested for written fitness certificate for my mom from our family doctor.

We completed all laboratory examinations and has also obtained fitness certificate from our family physician as requested by Dr Sujata.

In addition, to Dr Sujata's suggestion we also got my mother's 2D echo examination done based on recommendation from our family doctor.

Present day, 26th July 2024, my mother visited same branch of Dr Aggarwal's eye hospital again, where Dr Narsimha Thorat (spelling maybe incorrect) attended my mother performed remaining test within Kalyan west hospital/facility and post obtaining reports today's test, Dr Narsimha requested to produce my mother's ongoing medication prescription again. We did co-operate with Dr Narsimha on the same.

Now, Dr Narsimha, reacted that surgery cannot be performed based on my mother's ongoing medication. This is where my distress is - If Doctors have to make GO/NO-GO decisions basis patient's ongoing medications and previous medical history WHY DO THEY UNNECESSARY MAKE PATIENT & THEIR FAMILY MEMBERS SUFFER- - Suffer Mentally, Suffer Physically and Suffer Monetary?

Why this complaint?
In this entire one-month journey - I had to undergo Mentally, Physically and Monetary?
1. My mother's suffered physically as she is 68 years old and face difficulty in walking due to her Knee pains and our flat/apartment is on 4th floor - So I had to make my mother live with my sister for commutation perspective.
2. Me and My sister suffered mentally as we both work in corporate industries - So taking frequent leaves to visit Doctors, Labs, etc. for tests based on received appointment in shorter turnaround is little challenging.
3. Dr Sujata should have been transparent in her communication by saying that surgery would not be possible because of current medication. Why did she made us perform unnecessary tests and visits?

My current expense in getting things aligned for my mother based on doctors suggestion(s) is around 5, 000 - 6, 000 INR but my mental and physical suffering is 10x to the above figure.

I humbly request this forum to take necessary actions, as patients go Doctors/hospitals with hope of getting better treatment, however, this type of situation showcase our inability to deliver humanity.