. I am writing to formally bring to your attention an unfortunate incident that occurred on January 20, 2024, involving the services provided by DriveU.
On the specified date, the appointed driver from DriveU was involved in an accident, resulting in substantial damage to the left side door of the vehicle due to what appears to be a driving error on their part. Subsequent to this incident, I engaged with the DriveU support team, as advised, and promptly submitted the necessary documentation, including images depicting the damage, for the claims process.
However, the situation took an unexpected turn when I received a communication from an entity representing an automotive company purportedly in partnership with DriveU. This representative asserted that they would undertake the repairs on the damaged vehicle. The proposed course of action entailed me settling the repair costs directly with their company and subsequently seeking reimbursement from DriveU by submitting the corresponding invoice.
Regrettably, the driver dispatched by the affiliated automotive company exhibited a lack of professionalism and competence, leading to further complications. Following the aforementioned incident, they have unjustly refused to refund the charges incurred, leaving me to bear the financial burden of the repairs.
Given the gravity of these circumstances, I am left with no choice but to explore legal avenues to address this matter. I kindly request that you initiate appropriate measures to rectify the situation promptly and ensure that necessary actions are taken against any fraudulent practices that may have transpired.
I anticipate your prompt attention to this matter and seek a swift resolution to avoid any escalation of the situation.
Regards
Ganaysh Kndpal
[protected]
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