DTDC Courier & Cargo — Consignment Not Delivered - Status is Consignment Redirected

In the status online, it shows the Receiver was not available, but nobody from DTDC had contacted me on April 15, 2021. The tracking number of the consignment is: R41080170.

Looks like it was first sent to DTDC Anna Nagar Tower branch. When I called them up, they said they’ve handed it over to DTDC Ambattur branch. But I haven’t been able to contact them and neither have they reached out to me.

In the online status it shows clearly that it has reached Chennai on 13 April 2021

And now the status is shown as “consignment redirected”

It is an important consignment. So kindly do the needful.