DTDC Courier & Cargo — Non receipt of courier package though it is mentioned as delivered in the tracking

Address: Plot No 14, Vijay Nagar, Western Express Highway, Goregaon East, Mumbai 400063, Maharashtra, India

DTDC Courier Tracking number is K57174649. This consignment is booked at Dharmanagar, Tripura for me to receive an invoice through courier at my Bangalore residence. On 22.8.2022 it was received at dtdc yelhanka faility and later it has reached HBR layout facility from where it was supposed to deliver to me on 5.9.2022. However, tracking shows that "Receiver not available to deliver which is wrong as I am working from home and available here 24/7. For 4 days I have visited HBR layout facility (twice a day) to get the delivery of the courier. staff searched for the courier at their facility and later came to know that it is at HBR layout head office. Promised to deliver on 6.9.2022. The tracking shows that the courier is delivered successfuly on 6.9.2022 but I did not receive any courier so far. Staff at HBR Layout head office is giving false information in the tracking as they would have misplaced or courier is lost to save their skin. First of all it is 22 days from the date of booking of courier which is too long for any courier agencies to deliver the consignment and second giving false information on the tracking site. This is the worst ever experience with DTDC courier that has made me mentally ill by forcing my visits to the facility frequently and coming back with no fruitful results. Please note that my finance department will not accept my travel expense report to settle unless and untill I produce the invoices that was supposed to be received through this courier. Now if invoice is not their I have repay Rs.10, 000/- to the orgainisation. I request you to either you deliver me my courier by end of this week or pay me Rs.10000/- as compensation to repay the amount to my organisation in the absence of proper invoice. I hope you will understand and do the needful at the earlest. Thank you.