DTDC Courier & Cargo — Parcel failed to deliver and missing

Address: 66,trc nagar, 2nd street, sriperumbudur, kanchipuram 602105

My friend has booked a shirt for me, sent through DTDC from Chandigarh to Chennai on sept, 2nd 2020. my actual destination is sriperumbudur. the parcel reached to the sriperumbudur branch on 5.9.2020. but there is no information shared by the team. and I waited for two days. on the 7th my friend called them and asked the reason for the delay. They were not responded to her query also.
after N times of calls then only they have picked up and answered that they will search and confirm.
the next day 8.9.2020 same query, but the answer is " delivery for the location is temporarily stopped"

the next day 9.9.2020 same query, the answer changed " person who is delivering in that area is in leave position is still vacant"

the next day 10.9.2020 same query, the answer changed " we have filled the vacancy, today your parcel will be delivered"

i got a text message from DTDC at 9:50pm that is "your parcel is out for delivery"

but i didnt received any call from any delivery person

11th and 12th september we have fought with DTDC, no solutions were made from them. depression and restless only remains for us.

I NEED MY MONEY FOR THE CONSIGNMENT AND THE COURIER CHARGE

CONSIGNMENT PRICE: 500/-
COURIER CHARGE: 150/-
COMPENSATIONAL CHARGE FOR THE DELAY: 500/-
NOMINAL CHARGE FOR DEPRESSION: 350/-

TOTALLY : 1500 INR

VERY WORST SERVICE BY DTDC
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