DTDC Courier & Cargo — Parcel not received till now

I purchased live plants from kerela and they send it through dtdc air which they promised will arrived in a week which booking is done on 17 october, 2022 now its 25 0ct 2022. parcel is still at kolkata .will they pay for my dead plants . its already 9 days. i reported this isuue they said its on time that also in air mode of delivery.I its delivery by flight and they also charged a lot for that still they havent delivered my parcel.
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    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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