Ekart Logistics — Delivery agent tampered the parcel and replace the product with old one (damaged old used jacket )

Address: Ekart logistics , paramount tulip, Saharanpur-Delhi road, Saharanpur, Sawalpur Nawada, Uttarpradesh 247001

I have ordered a jacket from myntra on 15 December 2024 which was delivered on 19 December friday ( here starts the fraud delivery guy deliver product with damaged and open packet My father received the product immediately my father called and said that parcel is damaged and not the one which i ordered and suppose to recieve then to confirm i call the delivery agent he said no sir i deliver the order in seal packed condition then i put the orders on exchange on myntra app (with option choosed that product recieve is damaged or different ) now the day of dispute comes 22-12-24 delivery agent puts the remark stating that your product picked up has failed immediately call the delivery guy asking him why he put false remarks
he is saying that i know your product is damaged that why i put remark
to which i asked how do you know he said he has opened the product while delivering then is said who gave you right to open the product . and even if open the product who gave you right to cancel the product your are just here to deliver the product after which he has called some 3-4 guys they were arguing with my 66 years old father and arguing with my mother saying