Ekart Logistics — Delivery boy refuses to exchange phone without even touching it

Address:	Jalandhar Paghwara Punjab
Website:	Ekart Logistics

I ordered Xiaomi 11i on 24 may 2022 with exchange offer of 15000 on my redmi note 10 pro max when the delivery boy appeared he told me that there is glitch in Flipkart app so we we will not be able to pass your old phone and so you cannot take the order.then I called costumer care of Flipkart they said there is no such glitch if there would be glitch we wouldn't accept your order.The delivery boy was from Ekart logistics jalandhar or paghwara, Punjab.