Ekart Logistics — Ekart Logistics Order not being delivered from nearest hub

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Amjad Raja Shaik

Oct 18, 2023

Address: Shanthi Colony Chennai

Dear Sir,

Booked an Apple iphone 14 (Blue, 128GB) on 14-OCT-2023 (Saturday)
promised Delivery Date is same day (14-OCT-2023) by the EOD within 11PM.
Delivery Agent No. is updated in the Flipkart App around 7.40PM on 14th October.
He never called me for delivery of the product. I tried to call him many times, but he is not picking the call.
This happened continuosly for three days and there is no response.

Spoken to Flipkart customer care several times with several people, but they are telling that their backend team.
is working on priority. But no resolution taken so far.

But till date today(18-OCT-2023), i didn't receive the Delivery of my iPhone.
Registered mobile No. from where i booked the Apple iPhone is [protected].

Order Details:

Order ID: OD[protected]
Apple iPhone 14 (Blue, 128GB)

Order confirmed: 14-OCT-2023
Shipped: 14-OCT-2023
Out for Delivery: 14-OCT-2023

Issue already complained to Flipkart customer care.
Still in the Flipkart App it is showing as Out for Delivery, but delivery didn't happen.
Even i am not able to CANCEL the order. There is no option to cancel in the flipkart App.

kindly look into the issue om priority. This is very urgent.
i booked through Credit card and before invoice gets generated by 22nd of this month i need this issue to be resolved.

you can reach me on [protected] as a single point of contact for resolving this issue at the earliest.
Also pls. let me know the reason for delay in delivery and with whom the issue lies.

Kindly request you to assist in immediate delivery of the product. Else, I will have to officially raise questions on Internal controls and transparency of the company as same issue is being faced by multiple customers across the country. This needs to be spread across social media as well.

Thanks,
Amjad.

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Ekart Logistics customer support has been notified about the posted complaint.

Oct 19, 2023

Updated by Amjad Raja Shaik Dear Ekart,

This is for your kind information.
Delivery person from Ekart called Yesterday (18-OCT-2023) around 9:36PM and told that he will deliver the Apple Iphone 14 within next 30minutes, but he didn't deliver.

Waited till 10:15PM and i tried to call on his mobile number, but he is not picking the call. Called for several times, but there is no response.

The deadline for the product to receive is today(19-OCT-2023). it is showing in the Flipkart under orders section. I hope that everything will go smooth within today and will get the resolution.

pls. do the needful.

Kindly request you to assist in immediate delivery of the product. Else, I will have to officially raise questions on Internal controls and transparency of the company as same issue is being faced by multiple customers across the country. This needs to be spread across social media as well.

Thanks,
Amjad.

Oct 19, 2023

Updated by Amjad Raja Shaik Dear Ekart,

This is for your kind information.
Delivery person from Ekart called Yesterday (18-OCT-2023) around 9:36PM and told that he will deliver the Apple Iphone 14 within next 30minutes, but he didn't deliver.

Waited till 10:15PM and i tried to call on his mobile number, but he is not picking the call. Called for several times, but there is no response.

The deadline for the product to receive is today(19-OCT-2023). it is showing in the Flipkart under orders section. I hope that everything will go smooth within today and will get the resolution.

pls. do the needful.

Kindly request you to assist in immediate delivery of the product. Else, I will have to officially raise questions on Internal controls and transparency of the company as same issue is being faced by multiple customers across the country. This needs to be spread across social media as well.

Thanks,
Amjad.

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Comments

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Pratik15794

Oct 18, 2023

Even I have the exact same issue, the delivery of my phone is delayed since 10 days now. The shipment is lying in the nearest hub to my location which is like 10 mins aways. It seems to be the issue for many more like us. And they dont seem to care at all about this as people will normally cancel the order which will benefit them as the product sold on sale will no more be in same price. Pretty deliberate it seems. I am filing legal case now for my issue.

Reply

A

Amjad Raja Shaik

Oct 19, 2023

Dear Ekart,

This is for your kind information.
Delivery person from Ekart called Yesterday (18-OCT-2023) around 9:36PM and told that he will deliver the Apple Iphone 14 within next 30minutes, but he didn't deliver.

Waited till 10:15PM and i tried to call on his mobile number, but he is not picking the call. Called for several times, but there is no response.

The deadline for the product to receive is today(19-OCT-2023). it is showing in the Flipkart under orders section. I hope that everything will go smooth within today and will get the resolution.

pls. do the needful.

Kindly request you to assist in immediate delivery of the product. Else, I will have to officially raise questions on Internal controls and transparency of the company as same issue is being faced by multiple customers across the country. This needs to be spread across social media as well.

Thanks,
Amjad.

Reply

Amjad Raja Shaik's [Complaint's author] reply, Oct 19, 2023

Dear Ekart,

This is for your kind information.
Delivery person from Ekart called Yesterday (18-OCT-2023) around 9:36PM and told that he will deliver the Apple Iphone 14 within next 30minutes, but he didn't deliver.

Waited till 10:15PM and i tried to call on his mobile number, but he is not picking the call. Called for several times, but there is no response.

The deadline for the product to receive is today(19-OCT-2023). it is showing in the Flipkart under orders section. I hope that everything will go smooth within today and will get the resolution.

pls. do the needful.

Kindly request you to assist in immediate delivery of the product. Else, I will have to officially raise questions on Internal controls and transparency of the company as same issue is being faced by multiple customers across the country. This needs to be spread across social media as well.

Thanks,
Amjad.

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