Ekart Logistics — Replacement Order is not taken by delivery person

Address: 215 A Ashutosh City Gate No-3, Near Funcity

I order one product from flipkart and request for refund of that product.
The delivery person talks rudly and didn't come for pickup of order.
The order has to pickup as on 11 Aug and today is 19 Aug.
This is how how your delivery company works, I am very sad about your company how all this works. I haven't seen such rude and inappropriate work from any other courier partner.
The order is from Flipkart the Order ID: OD[protected]
and the delivery person no is [protected]