I am very dissatisfied with the experience of my Elica Glass Chimney and Hob The Service staff was extremely rude and careless and extorting money from us on behalf o[censored]s being helpless.
Complaint Number: 744278
Model No. MFC 5B90DXN
Series of event
Due to an explosion of the pressure cooker, we broke the Elica Hob Glass top. On several complaints to the company, the executive arrived after 3 days, upon which he promised to get back to us on the availability of the Hob glass. The Hob was purchased in the year 2015 with a valid Bill and comes with a 10year warranty/guarantee and is still a running model.
As we could not live a single hour without a gas stove, we purchased an additional 4 burner stove as a standby as the company executive Mr. Pandey stopped picking up our phone call (the executive who visited us to inspect on our complaint).
We waited another 20 days to find out that our complaint was never registered in the system, and only now that we were calling repeatedly, did they take up the complaint officially. As previously, they heard us on the phone and sent Mr. Pandey to inspect the situation.
10 october, 2018 : internally an order was placed by mr malik for replacement. malik was not on a conference while it was being communicated to me that the glass will take time to replace.
Malik placed an order internally (name not being revealed.) mr malik did not bother to follow up on the order.
Mr malik even after one onth does not know if the glass provided is of the required model.
As per mr. pandey, the glass is changed as per new model of the company. The burner x 1 has to be manually adjusted to shape up the new glass.
10 november : was picked up for repair
20 november : glass was not in stock. it came to office on 15 november as told by mr. harinder malik (service manager). the glass brought by mr pandey was not appropriate and belonged to another model.
Finally, the burner was picked up and replaced after one and a half month, but to our surprise, the layout of the burner location changed.. We relaised that the burners were present not in the original location, as the glass was not available.
Initially, we were told that the glass costed 2500 minus 10% discount, but now on a replacement, the company had added 1500, i.e. now the glass costed 4-4, 500 and 3-4000 expense was added making the total bill to 6-7000 rupees instead.
i would like my original settings to be back or the burner to be completely replaced.
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