[Resolved] Elica — gas stove 3 burner

dipak Dawkhar

Address:

Pune, Maharashtra, 411027

I have purchased Elica Gas Stove 3 Burner on 12th Aug 2018, after the use within 2 weeks we got issue with it

1. Central Knob came out.
2. Big Gas Burner flame is reduced to small.

I have registered a complaint on 28th Aug with CRM ID 99_693738, I made follow up with service center, dealer nobody visited till now.

Also I have been told that, I have to pay visiting charges of Rs. 250+GST for the Gas stove which I purchased 2 weeks back and got the issue.

I would like to understand, does Elica understand Gas Stove issues needs quick help as it is related to our safety??

Also what type of quality products Elica is making, Gas stove which got issues with in 2 weeks??

I need response at the earliest, till now we have received worst response from customer care.

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Oct 2, 2018

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2018

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

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Comments

Miss. Shweta Tiwari

from Mumbai, Maharashtra

I have an Elica Cooktop, where as i am facing an issue to light up the same. I would request you to arrange an technician while considering my complaint under "High Importance " as requesting to be treated asap.