Eltech Appliances — Vestar 2.0 Ton AC

Address: 19, Bhagwan Nagar, Next To Gorakhnath Temple, B

I have purchased the product on 12.04.2021

Dealer Name : Vaishnav Enterprises
312, Jawahar Nagar, Manewada, Nagpur, Maharashtra, India-440027.

There were 3 free visit promised by the dealer for maintenance of AC unit. To which not even a simgle visit perfomed by the team. Top of it thr gas from outdoor unit got completely drained and when we asked someone to come and check so tney delayed for 3 days.

After multiple followups with Mr. Rahul the comtact person from vestar maintenance service he added " Due to lockdown we were not visiting and that's why we couldn't gave you the 3 free visit.

Now, the lockdown is relaxed from july 2020 month as essential service was already permitted with limited staff. But Vestar company were self assumimg the complete lockdown for there maintainance services.

Now they are simply giving excuses from there responsibilities. However, its company's duty to remember that how many products are sold amd to whom they have to visit. What if the Product get damaged. Do company compensate the amount which we invested for or replace the product.

I want vestar eltech appliances to do thr needful on this or refund the amount what we have invested fot. They can take back there prouct we are ready to bear the installation charges.