[Resolved] Eltech Appliances — vestar : company do not respond after complaint

amit.rakhaiya

from Delhi, Delhi

May 29, 2018

Address: Ahmedabad, Gujarat, 380061

Website: www.eltechappliances.com

Issue : no response from company for fixing issue and paying extra charges
Ticket no : ahm[protected]
Date : 22/05/2018

I have complain about the compressor issue, the vestar engineer have visited and checked that compressor is not working.

As per him compressor will be replace by 2-3 days, but even after 7 days there is no response from company for the same.

First of all i need to fix this issue. Apart from that i would also like mention following thing which is seems to be wrong.

1. Taking charge of 400 rs for checking a ac compressor which is already in warranty
2. They will charge 3500 separately for ac gas filling for replaced compressor, if compressor is in warranty then its all your responsibility to do what ever in it.

Its a clear loss of 3900 (400+3500)

Was this information helpful?

No (0)

Yes (0)

May 31, 2018

Complaint marked as Resolved

They have not taken any actions, I again need to register new complain(referring previous) and call at there head office and after that they have started to dispatch my compressor for AC. They have also not even talk about charges I mentioned above. I think they are taking charges for a machine in warranty which is not right. Received an email from following id when I raised new complain referring previous complain : [email protected]

Eltech Appliances customer support has been notified about the posted complaint.