Emirates — Refund

Last year i booked my airline ticket from emirates on dated 05/03/2020
but due to lockdown my booking was cancelled. After 3 or 4 months ago i call emirates customer service for regarding my ticket refund. Then customer care agent tell me the ticket is refunded. But ticket Agent tell me there have no any refund are given by company to me but company tell that we are already refunded of this ticket.
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