[Resolved]  Enigma Enterprises Pune — Pathetic customer service

I had given complaint about my IFB Washing Machine on 22 July 2020. Complaint number is [protected]. It was assigned to Enigma Enterprises in Pune. Till date nobody has attended to the complaint. Their manager Anurag Yadav (mobile [protected]) is least bothered about the customer. He does not pick up the calls. Now he has told IFB that technician visited the house on 19th August but it was locked. What a pathetic liar.

I have been calling IFB Customer Care for the last 36 days and everyday I have to repeat all the complaint details. And each time there is a standard response: Sir, we have ‘escalated’ the matter and a technician will visit you within 24 hours. There is ZERO accountability.

Last year the technician had visited home and conned us into buying the AMC. Now they don’t honour the AMC and ask you to pay for every visit.
IFB India should really re-think about their association with Enigma Enterprises