Esaf Small Finance Bank — Refund

Address: Tc.23/149(5), KNRA 63,, KAVILNAGAR, VALIYASHALAI

Sir, as per your loan collection executive instruction (one Mrs.Anu) during lock down time i have paid my loan due (30/06/2021, Rs.2110/-) through paytm. Since i am having SBI account i have paid to SBI Thrissur town branch. But the executive told me my last payment done on june month cannot be taken as loan due. They have closed on line transaction in the month of june itself..
I have visited to you Vattiyoorkavu branch and raised the complaint. That time they told me wait for 2-3months. But still no response. I escalate the same to head office also but no response yet..
Please do the needfull as earlier as possible.
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    Tc.23/149(5), KNRA 63,, KAVILNAGAR, VALIYASHALAI
    India
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