Feb 19, 2019
Updated by rm2kor Hello,
=> I have raised a complaint in social media as you suggested.
=> But the Etihad representative at social media asking me like why did not denied at the starting point "Frankfurt"? Now it is not possible for compensation. If the Etihad representative at Frankfurt does not give true information when ask for second boarding pass and if She tell that I will be issued with boarding pass at "Abudhabi" airport, How can I deny in this case. just to manage the situation and cheat customer Etihad representative did not behave professionally.
=>He said nothing in his hand, asked me to Contact Etihad Guest relationship team.
=>I have done that also, I raised concern in Etihad Official website also. But I did not get any response yet. No one contacted me.
Apart from this
=>At "Abudhabi" Etihad executives did not give right information when I ask for Tourist Visa as wait time is "18h" She simply told It is not possible just to manage the things, Later I realize that this can be done in 0.5h to 1h.
=> She told I will be avail with good accommodation and food, again this is not true, they arrange dormitory having a rack of 2 beds, no wash room and nothing. Food was very limited, Just allowed to take any one item.
=> She gave a coupon of 200 Dollars and told be that I can use it for travel any where, but she did not tell that I can use it in Etihad, later when I verify I can use it in only Etihad, For booking I should run to Etihad office, which Can't use inside India within a year.
Later when I ask them about above 3 points, they said we cant do any thing, you can contact customer care/ guest relationship team.
Just to manage the situation they hide information to the customer. Very unprofessional. All the reason for false information is compensation as per the Etihad terms and conditions @ https://www.etihad.com/en-us/legal/terms-and-conditions/
(refer screenshot attachment)
I am very much disappointed with the respect with Etihad service. A very good lesson from Etihad.
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