Excitel Complaints & Reviews

The internet connectivity is highly unstable and there are frequent connectivity issues due to local cable operators. I have been creating multiple tickets every time there is an issue. Now I am not able to create new tickets because there is an open ticket for the same reason. The customer support has long queues and wait time is like 15 to 30 mins. Then they ask me to reboot my router twice. When it still does not work, I am told that there is a fiber cut and it will take 3/4 hours. This is happening very frequently. In this week this has happened twice and today is just Tuesday. So you can imagine that the services are down for at least 3/4 hours per day. I am hoping that my complaint will not fall on deaf ears and someone in the company will make an effort to get things right.

Respected sir
I beg to say that i'm always get speed just 13mbps or 15mbps but excitel internet company promised to provided to ur customer 50mbps even mostly speed is zero. Every day i'm disturbing by excitel internet service so plz tell to them that they should return my money as they promised to their customers. Its biggest mistake that i'm using this connection where i wasted my money. Staff of this company also using nonsense language. I hope u should take some action regarding this problem.
Smita sharma
Pitampura
Delhi

Most worst experience to choose service excitel broad band in hyderabad in kphb

I requested for new internet connection on 20-may-2017 & amount payed 500/- on same day to excitel sale person mr. B. Ramesh ([protected]//[protected]) (S. Id:1423819),

As per him, i'll get new connection in couple of days, but till now i didn't get connection (Passed 10 days)

Even connection is not given hot experience like this, if ill got connection also any net issue these people will not respond

I dont have interest continue with excitel, kindly refund my amount

I have buy a excitel broadband connection on 2 april 2017 and i have used this connection till 16april 2017 afterthat due to some reasons i dont want to use this connection anymore so according to company"s policy[ 1 month money back gurantee ] i have applied for cancellation of this broadband connection on 17 april 2017. And after 45 days i have n"t get money and after calling to customer care i didn't get satisficatory answer. So pls solve my problem as soon as possible and strict action should be taken against company

I have need of internet for working in the night (From 10 p. M to 5 a. M). But, after 6 p. M in the evening, internet service is disconnected and next day morning in the 9 a. M automatically connected. This is going on for last 4 -5 days. When i complaint to customer care, they simply say that our executive will reach to you within hour. Either their staff not coming or if they come they can't solve the issue or say that after some time it will be working which is not.

I take the new internet connection of excitel. But after the connection it's working not regular. The internet cut 1 to 2 day. So i register our complaint to refund my money but company time for one week. But my money is not refunding me that time they give more time for refund.

So please help me to taking my money by excitel internet provider company.

Name - rajesh mourya
Mob no.-[protected]

I have mailed at helpdesk several times but there is no service provided, instead they argue and give lame excuses.my money got wasted in the plan it is written that 50 mbps speed will be given but it is not even 1 mbps.Fed upwith poor speed please give my money back.according to me they are just fooling people.firstly their plan was of 20 mbps but we are getting only 5 and now it is of 50 mbps and eare hardly getting one mbps. now i dont want any solution because they can not give any speed they can just fool people so i want my money back.

Hello,
This is Vaishakh, I was contacted by one of the excitel representatives about 2weeks back, overwhelmed by the kind of packages they were providing I decided to sign up with them. I gave them my papers last mid week and since then they have been making vague promises to install my internet. I have been put on hold since last Friday. Everyday I call them and get told that the internet would be installed the same day by the end of the day for sure. Now this is the 7th day they have wasted making the same claim. I keep calling them and they keep making vague promises. I ended up purchasing a router because off all these fuzz.

I have been using Excitel for more than 2 months now. I work and hence only use internet either after 7 in the evening or on weekends and still whenever I shift from my data to the excitel internet connection, it is either not working or is too slow. I get half the speed or sometimes even lesser of my plan. I have made many complaints but the problem only gets solved(if it gets solved) for few hours. The last time I complained (day before yesterday), they told me that I will get the promised speed before 1 PM yesterday and even said that I will get my money refunded if the problem doesn't get solved by that time. I checked the Internet speed today (24 hours after the promised time), and I am still getting half of speed of my plan. On complaining, they keep saying to re-check the speed and doesn't easily agree to check the problem. I am fed up with services of Excitel.

Hi. Please make sure you dont pay excitel company for connection. Ask them to give you connection first and then you pay. They took money from me and promised to give me connection in 24hours. Its been 15days now. They dont even recieve my call. Guys be careful and do not pay them. These guys arnt genuin. So many have complaints with these people. Need to file an FIR against the executive named P. Rajesh ASAP.

Please ignore my prevoius mail company title and that was typo error. Actually company name is Excitel Internet Service

I am writing to let you know of my concern about false informtion which your Sale's person of Excitel Internet gave me. I bought this connection on 08 April 2017 before that i called to Manish Kasana sales person for getting the information about Excitel plans then i told him that the connection i am using it will expired in 18 May 2017 and after 18 May i will call you and avail your service definitely. He told me that i will provide one week trial service i asked him many times is this true then he replied dont worry i will give you the one week extension as my plan will expired on 8th May 2017 will give you one week extension just do call me. Now he is
not responding me and my plan is expired and i have not got one week extension amd i told to Mr. Manish Kasana that no any internet provider provides this kind of facilities then he replied yes i will provide you. I am sharing with you Manish Kasana number's [protected] and [protected] and Manish Kasana shared his senior's number Vivek:-[protected] he didn't help me and told me please call him because i can't help you in this. The way he speaks totally abusive and arrogant. I want apology from him.

I look forward to your reply and a resolution to my problem. I will wait only for 24 hours then after i will complaint at upper level main head office. Inernet Crime Complaint Centre(IC3).

My user name is [protected]

Sincerely,

Tarandeep Singh

[protected]

I have been using the excitel broadband connection from last 6 months. I have to shift from one location to another in delhi. On 24 April 2017, I asked my local internet provider "Cyber point", that I am shifting to another area. Can I shift my internet connection to new area. If no then I will cancel my this internet id and will search for other options in new area. The person said that yes I can shift and he will provide the connectivity there. On his assurance, I recharged my prepaid excitel connection on 27 April 2017. On 4th May 2017, Cyber point owner told that he is unable to provide connection there. If another provider who is providing excitel connection is there can provide me connection then its ok. I searched only and got one excitel provider "Janak broadband". Now I called in excitel customer care and told the whole issue. The executive told me that if any other excitel provider is available there then you can shift your old excitel id with that provider. I called Janak broadband. The person and connected my excitel internet. I logged in with my old excitel id, but internet was not working. I came to Janak broadband with the issue. He called in customer care and they told him that old excited id cant be shifted to another provider. I have two questions. First when company is same and only local provider is different then why my id cant be shifted. Secondly, if it was not possible then why I was mis-guided by local provider and excitel executive.

I will not recommend the excitel connection. The company who cheats his customer is not reliable.

Excitel has fialed to give the satisfactory services regarding internet and
there superviosors like Navneet.Pandey didn't called me back and closed the ticket without notifying, I called to Excitel customer care and then navneet came on call. Issue is not yet resolved. Since last Wednesday 26 Apr 17, internet is not working and without notification ticket has been closed. Please take action against navneet for closing the ticket. I asked for my refund for the entire month also the local service provider too didn't helped in solving the problem, I have made the payment online and I want refund from excitel.

Today I called again to CC where they denied to file the complain against Supervisors. Ms. Vinita is one of the supervisor.

I made Payment through online transfer on 29th April till date i.e. 5th May I did not get connection. I spoke to customer care people at least 15 times for getting connection but in vain. I called their executive 97times exactly but whenever I called the executive, they are escaping by saying we will be there in the evening. Most worst part is when I asked about their office location they told me on location however I found beauty parlor instead of their office. When I visited their office in Secunderabad at least 25 people like me staging protest for refund of money. This is a fraud company please do not believe their words. Once you made the payment they wont pick your calls. Customer care persons will put your number in waiting if just incase if you tried for refund.

Refund scheme their strategy to sell their product.

My internet is not working and when i give a call to complain, you people fool us by saying someone will visit. Very bad service. You think we are fool sitting here. This is the last time i am using your service and will now change the provider. You people can just make fool. Very poor service in Malviya nagar. Please look into it or you will loose all your customers just like me.

I am using excitel broadband from around 4 months. My user id is jp_lakshay
I always have to complaint against connectivity almost 4 times a month but this month. I made a complaint on 23 april which was closed by excitel without my confirmation later i again registered a new complaint on 28 april complaint no.56114, but resolution is still not provided to me.
I am an aware consumer and a chartered accountancy student so i know how to tackle these companies.
My connection must be working within one day from now as i have already waited for 7 days.

Worst internet service provider. Had installed it a month ago but the internet service is very poor. 15-16 mbps speed after taking 80 mbps plan and and sometimes no internet connection for 5-6 hours. Had complained 2 times but no response from the company. The installation was also late like after 15-16 days of confirming for the conmection.suggest not to go for excitel.

User I'd- goashwiniG5, We are facing connectivity issues for the last 16 days for several hours there is complete breakdown everyday between 11 am to 6 pm. Numerous complaints submitted to the company, everrytime a false assurance given. The company collects payments but disconnect despite of paying online in advance 3 days before the due date. Be aware of this company. Ashwini

Sir, this is to inform you that i had a connection with excitel wwitth. User IDs sahil_47. Excitel had an add that "if you are not satisfied with the service within 1 month of installation your amount will be refunded without any questions" but unfortunately i had requested for the same on 20 march. Will installation was done on 28/02/2107. I have again asked for the refund but now they are not even listening​ and it seems they are least interested. Ref NOS for my address all on their website are 25811, 24377 & 21597. such companies just don't care for the customer's. They are just frauds. Kindly do the needful at the earliest i will be highly obliged.

I am so furious about my internet working on a really sliw speeds. I was assured that will get 20 mbps speed in the price of Rs.800 per month. I am constantly running speed test on Speedtest.net and the maximum speed that i get is of 2mbps, even the upload speed shows 14.73 mbps which is way higher than the download one.
I have tried contacting Excitel a few times but every time i contact them they reset the connection and the internet speed increases at that time. They say it is my router which is old, but i have tried connecting this router to other networks and it gives me good speeds.

It is just excitel which is playing tricks with customers.