Express Packers & Movers — Missing of one packet (Docket No[protected]

Dear Sir,
Regret to say that, I had sent 14 nos. packets through your Expres movers &packers from Bangalore to Balasore, Odisha-756001 on 23.03.2023 and paid Rs. 12000/- for your service charges of delivery . But I received 13 packets myself and one toy has been delivered to me instead of my one box on 29.03.2023. I had complained several times to the incharge of Bangalore office no 45# 4th Cross Hossa Road Electronic City, Bangalore- 560100, but he was not giving any satisfactory answer and my packet has not been traced out till yet. Now your authority is not receiving my phone or whatsapp message.
Kindly look into the matter and solve the issue towards delivery of my packet as early as possible.
Attached all documents & proof for your reference.
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