Email thread to understand.
And this is to Deepak Ahiwar - Operations Manager.
Poor customer response.
Poor customer satisfaction.
Wasted customers time by seeking details when it was not going to be handled with.
Wasted customers time with customary reply ignoring the specifics.
And more, will unveil.
Welcome eyemyeye to New India, customer can't be left in lurch and to waste his hard earned money how much ever small or but it is.
Live life to the maximum
CHS.Aravind
From: [protected]@rediffmail.com
Sent: Tue, 26 Dec 2023 11:39:48
To:
Subject: Re: Need the eye glass asap - have uploaded the power, why pending confirmation.
If you're happy to assist. Then assist.
Why did you provide a poor anti-sracth coating?
Your statement "We appreciate your understanding in this regard."
No you don't. Am clear. Have not understood and you are falsely implicating in my understanding.
Your statement "If you require any further information, please do let us know. We would be happy to assist you."
No you haven't assisted at all. Just wasted yours and my time and you continue to do, just to stay safe by giving a standard reply without any meaning.
If you are happy to assist, then answer why you provided poor scarcth coating that went off in a week and I ended up poor vision due to it for months and you wasted time by seeking an image of it when you had nothing to assist with. There was defective coating and why was this not addressed.
Live life to the maximum
CHS.Aravind
From: [protected]@eyemyeye.com
Sent: Tue, 26 Dec 2023 09:41:36
To: [protected]@rediffmail.com
Subject: Re: Need the eye glass asap - have uploaded the power, why pending confirmation.
Dear Hariharan,
Thank you for contacting EyeMyEye.com!
We apologise for the inconvenience.
Concerning your email, we like to inform you that we provide a warranty on the lens coating. Under this warranty, only defective/damaged lens coating will get the claim.
An anti-scratch coating helps to prevent minor scratches that can easily happen to a regular lens. However, they are scratch-resistant, not 100% scratch-proof. All lenses will get scratches over time from normal use and exposure to the environment.
Please note that we do not provide return on EyeMyEye Luxe products. We request you to visit the below link for Luxe brands:
https://www.eyemyeye.com/collections/EME-luxe/
We regret to express our inability to make the request.
Please be informed that as per our company policies, a product can only get returned within 07 days from the date of delivery.
For more details: https://www.EyeMyEye.com/refund-policy/
We appreciate your understanding in this regard.
If you require any further information, please do let us know. We would be happy to assist you.
Regards,
Customer Support Team
Call Us: [protected]
Email at: [protected]@eyemyeye.com
On Mon, 25 Dec at 9:07 PM, hariharan subramanya aravind wrote:
If you're happy to assist. Then assist.
Why did you provide a poor anti-sracth coating
Live life to the maximum
CHS.Aravind
From: [protected]@eyemyeye.com
Sent: Mon, 25 Dec 2023 16:19:30
To: [protected]@rediffmail.com
Subject: Re: Need the eye glass asap - have uploaded the power, why pending confirmation.
Dear Aravind,
Thank you for reaching out to EyeMyEye.com.
We wish to inform you that, to the best of our knowledge, the complaint has been successfully resolved and is now considered closed.
We sincerely understand and acknowledge the inconvenience you've faced. We have already provided our perspective on the issue and have taken necessary measures to address it to the best of our ability. We understand that a simple apology might not fully make up for any disappointment you may have experienced.
Rest assured, we promptly communicated your valuable feedback to the relevant team for immediate attention and action.
We are committed to enhancing our services to better serve you in the future.
If you need more information or assistance, feel free to contact us. We are here to help you with any of your requirements.
Regards,
Customer Support Team
Call Us: [protected]
Email at: [protected]@eyemyeye.com
On Mon, 25 Dec at 2:21 PM, hariharan subramanya aravind wrote:
If you're happy to assist. Then assist.
Why did you provide a poor anti-sracth coating.
Live life to the maximum
CHS.Aravind
From: [protected]@eyemyeye.com
Sent: Mon, 25 Dec 2023 09:45:24
To: [protected]@rediffmail.com
Subject: Re: Need the eye glass asap - have uploaded the power, why pending confirmation.
Dear Aravind,
Thank you for contacting EyeMyEye.com!
Please accept our apologies for the inconvenience.
We have noted your feedback and will surely share it with the relevant team. Going forward, we will do our best to ensure that you never have a less than impressive experience again. We would request you to view this incident in isolation and not in any way reflective of our services which normally are of an impeccable standard.
We appreciate your patience and understanding.
If you require any further information, please do let us know. We would be happy to assist you.
Regards,
Customer Support Team
Call Us: [protected]
Email at: [protected]@eyemyeye.com
838514:1099525
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