Faber — Delayed installation

Address: Karuvelil House, Monappilly Kara, Puthencruz P.O, Ernakulam, Kerala

I am writing to express my deep dissatisfaction with the delay in the installation of the chimney that I purchased from Flipkart. My order number is OD[protected], and the installation was scheduled to be completed by Sept 30, as per the terms and conditions outlined during the sale.

Unfortunately, it has now been two weeks since my purchase, and the chimney is still not installed in my kitchen. This delay has not only caused immense inconvenience but has also resulted in additional expenses for me. I had scheduled carpentry work to coincide with the chimney installation, and due to the delay, the carpentry work has been pending, causing disruption in my daily life.

I would like to request compensation for the carpentry charges I have incurred due to the delayed chimney installation. The delay has not only affected my kitchen's functionality but has also resulted in unexpected expenses on my part.

I understand that unforeseen circumstances can arise, but the lack of communication and prolonged delay is unacceptable. After several calls and complaints one technician have contacted me on Friday, Sept 1st and he came for the markings and instructed us to do the core cutting, We have arranged the core cutting team on the next day itself and this was conveyed to the technician also that to come and install the same on Saturday 02nd.I expressed the challenges we have due to the delayed installation but there was no effect and technician confirmed me to come on Monday morning. Today I had to call that technician and when enquired he told that tomorrow (Tuesday)only the installation will be done. We have arranged carpenter for the same today(Monday) and now the cupboard works are pending and I had to pay for 2 Carpenters today.
I urge Faber India to take immediate action to resolve this matter by prioritizing the installation of my chimney and compensating me for the carpentry charges incurred as a result of the delay.

I kindly request that you respond to this complaint promptly and complete the chimney installation by today itself. I hope that Faber India can rectify this situation and restore my confidence in your products and services.

Thank you for your attention to this matter. I look forward to a swift resolution.