Faces Canada — My order is not delivered, payment is also prepaid

Address: Online app faces canada

Website: Faces canada

I order 28 september todays 13 oct my order is not delivered. Not showing current status only showing me rto shipment locked for ecom express direct delivery. My order is not received.. total 10 items will not be delivered please I request my order is delivered as soon as possible and showing tracking .. my order name harleen kaur order no 861766