[Resolved] Fedex — haven't received my shipment

hetthacker

from Bhuj, Gujarat

Nov 7, 2017

Address: Kutch, Gujarat, 370001

Website: www.fedex.com

Hi

On 10/26/2017 i got email from fedex.com stating in reference to your fedex express import shipment awb #[protected] which has been held for formal clearance from your good self.
They requested to provide kyc form and consignee authorization and i already sent on 10/26/2017 with all the required documents via maruti courier and next day they said they have received my documents and its under process. (I have all the evidence of courier receipt, email and phone calls).
Now its more then 10 to 12 days but no proper reply or update from fedex. Also first five days trackng status shows "clearance delay" and now every day it shows "clearance in progress" and when i called fedex customer care[protected] they only book my complaint not solved my problem.
Nobody is giving any correct update nor clearing my shipment. They are provide worst service to their customers.

My awb no. Is[protected].

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Nov 10, 2017

Complaint marked as Resolved

second day of complain they cleared my package from custom. so thank you so much consumercomplaints.in and fedex. really appreciate it

FedEx customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2017

FedEx Customer Care's response Dear Customer,

We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express

Nov 08, 2017

Updated by hetthacker i'm expecting solution for this problem. not a copy paste reply. let's see.

Verified Support

Nov 09, 2017

FedEx Customer Care's response Dear Customer,

The shipment has been cleared from the customs. We regret the inconvenience caused. Kindly let us know in case you need any further assistance.

Regards,
FedEx Express

Nov 10, 2017

Updated by hetthacker package received. thank you .