[Resolved] Fedex — Most pathetic and irresponsible

Preyank chotaliya

from Rajkot, Gujarat

Mar 2, 2017

Address: Bhavnagar, Gujarat, 364002

Hello,
We are regular importers and we import atleast 2-3 shipments per month. With Fedex only. but this time this experience with fedex turned terrible.
Our Shipment with awb no.[protected],[protected] is showing clearance delay since past 3 days for no reason. We called fedex atleat 5-6 times (2 times a day) but no body knows. We called clearance support team and they said we dont know anything about it..
Then who knows?

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Mar 4, 2017

Complaint marked as Resolved

I am so thankful and grateful to some people(less than 1%) like Mr. Jayant Dhir, Mr. Qutubuddin, Mr. Rajesh who helped me to get the issue resolved.. Rest, customer service is just useless.. they never tried to do anything but giving same copy paste replies..such as we are passing this to dedicated team.. but then nothing happens.. its like dead wait..

FedEx customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2017

FedEx Customer Care's response Hi Preyank,

Sorry for an unpleasant experience. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express

Mar 03, 2017

Updated by Preyank chotaliya Its been 2 days now since we posted this but no buddy turned out to be giving any solid response.. I thought posting on this consumer forums would make them little ashamed to do something but nope.. They seems dont care.. I doubt anybody at fedex do care about their customers..
I call customer service atleast 2-3 times a day but all i got is just same copy paste responses (we are opening communication with responsible people, who are they?!! if i ask for contact they say sorry!!!)

Fedex India is really worst of a kind. i would prefer DHL much more over this.. Whenever i talk with any Fedex guy, they seem not interested in doing anything or any work all the time..

I wish there would be some authority where i could file a real complaint against this mental torture..

Verified Support

Mar 22, 2017

FedEx Customer Care's response Hi Mandeep,

We are sorry about this loss. We have forwarded your concern to our team and will get back to you with an update on this at the earliest.

Regards,
FedEx Express.

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Comments

mandeep.singh29

Mar 21, 2017

Package was sent from Karnal Haryana India to Ulm Germany.
12 pairs of shoes and sandals were there.
I received the box today.
I found only 9 pairs in the box. 3 of them are missing.

TRK#[protected]

ORIGIN ID: DELPP 25779900
RAJIV PANNU(T-454)
33 FRIENDS CLONY
PANIPAT, HR 132103
INDIA, IN

SHIP DATE: 10MAR17
ActWgt: 4.50 Kg