[Resolved]  Fedex — non-provision of customs duty e-payment receipt and transaction id by fedex for tracking#[protected].

Address: Bangalore, Karnataka

Website: www.fedex.com/in

Dear sir,

Sub: non-provision of customs duty e-payment receipt and transaction id by fedex for tracking#[protected]. Item still not delivered!

It's been around 15 days that i raised the complaint, but the issue has not yet been resolved. I have been in constant touch with the fedex india team by email, over phone, but in vain. The only thing that has been accomplished are the multiple reference numbers! For the same issue which is pending resolution and currently in a state of deadlock.
Here are the reference numbers:
Reference no [protected] (22-sept2017)
Ref: ctrl [protected] (14 sept2017)
Ref. No. – [protected] (13 sept2017)
Ref. No.#[protected] (13 sept 2017)

Very soon the 'purchase protection' guaranteed by the seller is going to expire, implying that the product if found defective or tampered-with cannot be exchanged. My parcel is lying with the local fedex delivery hub!

I wonder why:

1. Fedex is unable to provide 'transaction id' of the payment and 'customs duty e-payment' receipt as a proof of the duty payment it made to customs bangalore on my parcel.

Note: the government customs policy mandates that any payment above rs.10, 000 is made via e-payment. Ideally providing customs duty e-payment receipt and transaction id should be a straightforward process. Of course, the exemptions being, the cases where there is something 'fishy'.

I would like to know whether fedex takes full responsibility and (Fully compensate for the monetary loss) for my parcel if the 'purchase protection' lapses due to this negligence, inaction and lack of transparency of fedex.

Going by this experience of mine, i would never never, buy any item online where the logistics is handled by fedex.

It is time that the government and the regulatory authorities step in to make sure that other retail consumers like me are not 'taken for a ride' by fedex and allied logistics providers.

Despite being in a state of helpless and shock, i look forward with optimism, and hope that justice, professionalism, integrity and transparency will ultimately prevail and fedex not only delivers my parcel without any further delay, but also monetarily compensates me for this delay.

Thanks,
Satish