[Resolved]  Fedex — Shipment Delivered to wrong address. Package or Compensation

Address: Lucknow, Uttar Pradesh, 226004

Website: www.fedex.com/in

I was expecting a package on 21 March 2017.
I talked to the FedEx Customer Support at 7:00 PM (21 March) and he said that the shipment was not out for delivery and could not be delivered that day (21 March) and it will be delivered the next day on 22 March.

I checked the status online at 10:00 PM (21 March) and it was showing 'At Local FedEx Facility'.
When I checked it today (22 March) morning around 7 AM it was showing 'Delivered' and that too on 21 March at 18:00 hrs. (one hour before I talked to your executive).

The shipment has not been delivered to the address and still it is showing delivered on the portal.
Also it says 'Delivered with stamp'. No body has come to deliver the package and nobody put a stamp on anything.

The shipment was supposed to be delivered on the office address and neither the Front Desk nor anyone else has received the package (as no one has the authority)

Tracking no:[protected]
Complaint no.[protected]

(Info found out later through personal efforts and also by the document provided by Fedex)

Address mentioned on the shipment was:

Abhinav Mohan
British School of Language
Barrow Complex, Tedhi Pulia
Alambagh
Lucknow -226005

The shipment was delivered to:

Teamlease Service Pvt. Limited
Ratan Sqaure
Vidhan Sabha Marg
Lucknow-226001

The copy of DRS provides the above mentioned details as the stamp on the DRS is of Teamlease Services not of British School of Language.

The delivery was made to a location which is about 7 KM away from the original address of the delivery and does not even fall under the Pin code or locality of the delivery address.

The delivery executive did not know where he was delivering a prepaid shipment which is worth a substantial amount of money. This is a clear case of negligence.

I am hoping for a satisfactory response and quick resolution of the problem keeping in mind the reputation of Fedex. The package was delivered to the wrong address on 21 March 2017, and it is 24 March 2017, the package was dispatched on 17 March 2017. it has been a long time and the package has not reached the desired destination. The package is important and worth a significant amount of money.

The package contains a Mobile phone worth 12000/- INR
The package or the cost of the package should be paid.