[Resolved] Fedex — Shipment Delivered to wrong address. Package or Compensation

Abhinav Mohan

from Lucknow, Uttar Pradesh

Address:	Lucknow, Uttar Pradesh, 226004
Website:	www.fedex.com/in

I was expecting a package on 21 March 2017.
I talked to the FedEx Customer Support at 7:00 PM (21 March) and he said that the shipment was not out for delivery and could not be delivered that day (21 March) and it will be delivered the next day on 22 March.

I checked the status online at 10:00 PM (21 March) and it was showing 'At Local FedEx Facility'.
When I checked it today (22 March) morning around 7 AM it was showing 'Delivered' and that too on 21 March at 18:00 hrs. (one hour before I talked to your executive).

The shipment has not been delivered to the address and still it is showing delivered on the portal.
Also it says 'Delivered with stamp'. No body has come to deliver the package and nobody put a stamp on anything.

The shipment was supposed to be delivered on the office address and neither the Front Desk nor anyone else has received the package (as no one has the authority)

Tracking no:[protected]
Complaint no.[protected]

(Info found out later through personal efforts and also by the document provided by Fedex)

Address mentioned on the shipment was:

Abhinav Mohan
British School of Language
Barrow Complex, Tedhi Pulia
Alambagh
Lucknow -226005

The shipment was delivered to:

Teamlease Service Pvt. Limited
Ratan Sqaure
Vidhan Sabha Marg
Lucknow-226001

The copy of DRS provides the above mentioned details as the stamp on the DRS is of Teamlease Services not of British School of Language.

The delivery was made to a location which is about 7 KM away from the original address of the delivery and does not even fall under the Pin code or locality of the delivery address.

The delivery executive did not know where he was delivering a prepaid shipment which is worth a substantial amount of money. This is a clear case of negligence.

I am hoping for a satisfactory response and quick resolution of the problem keeping in mind the reputation of Fedex. The package was delivered to the wrong address on 21 March 2017, and it is 24 March 2017, the package was dispatched on 17 March 2017. it has been a long time and the package has not reached the desired destination. The package is important and worth a significant amount of money.

The package contains a Mobile phone worth 12000/- INR
The package or the cost of the package should be paid.

+3 photos

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Mar 28, 2017

Complaint marked as Resolved

The package was retrieved by the company and delivered to the correct address on the same day it was retrieved. The customer support staff has been helpful and updated me on the complaint regularly. But I would advise the company to avoid using third party vendors as they might be harmful to the name of the brand.

FedEx customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2017

FedEx Customer Care's response Hi Abhinav,

We apologize for the inconvenience caused. We have forwarded your concern to our team and will get in touch with you at the earliest.

Regards,
FedEx Express.

Mar 28, 2017

Updated by Abhinav Mohan The issue has been resolved, and package has been delivered to me today.
Outer packaging was opened but inner package was intact.

Thank you for your support in resolving the issue. I appreciate your devotion and efforts to sort out the issue quickly.