Ferns N Petals — Bombay Blue Sapphire Bottle Planter wrong product received

Address:

Vakratunda Corporate Park Off,, Aarey Rd, Churi Wadi, Goregaon,

I had a very pathetic experience today with ferns and petals I had ordered Double Lucky Bamboo In Bombay Sapphire Bottle Planter this was my Order ID #28329345.

My Name is Khyati and my number and email is mentioned below in signature. As this was for special occasion we had ordered from FNP I had placed ordered around at 1:00.p.m and paid 50 extra for delivery.

I got call at 2:30 that the Bombay Sapphire Bottle is broken and is not available so they can send 2 small bottles instead. I said I need to see the picture I waited till 3:30 no one has sent me any picture and then I called up again I explained my situation and they told me they will call back in 10 minutes no one called me I called up again I explained whole story that lady kept me on hold and It got disconnected after that I called you again that lady told me to be professional I didn’t even abuse her and still she told me this I hope you have recorded your calls after that call also got disconnected in middle of conversation and while not getting any response from your end, I decided to chat with you guys on website that guy had sent me picture of what he is sending unfortunately that is not the product I am receiving it is antiquity 2 small bottles and in picture it was something else.