Ferns N Petals — Cake and flowers

The cake was send without any message over. A plain cake was send and I had confirmed 10 timings is the message captured and will it be send the same was assured and confirmed by the ferns petals executive And I have the call recording as well .

But it is a pathetic and shameful thing that ferns n petals did with me they send a personalised message on a scrap a 4 size paper . This is so embarrassing and I have already raised a complaint n stopped the bank payment .