[Resolved]  Ferns N Petals — No delivery/ no refund from Fern and Petal

On 20th August 21 I order a Cake of sum total Rs.1500 from Fern and Petals. The deliver time was on 21 August 21. between 06:00-21:00Hr. when i tried to contact them that delivery is not done on 21st. and cancel my order. then they send me a mail for this saying the are in Follow-up with there local partner for current status.
On next Day 22nd August 21 around 18:00hr we got a notification that the item is delivered to given address. as nobody came to give the item to my house. again i contact to Fern and Petals that item is not delivered but status is showing delivered. Again they send me a mail that item is delivered and we closing your ticket. i tried to contact them by raising complain ticket but there team is working on it. till now i did not get any specification from there side.

i did not received any delivery nor any refund
+3 photos
Was this information helpful?
No (0)
Yes (1)
Aug 24, 2021
Complaint marked as Resolved 
Amount Refunded by Ferns and Petals
Ferns N Petals customer support has been notified about the posted complaint.
Aug 23, 2021
Updated by Noorsjannat
n 20th August 21 I order a Cake of sum total Rs.1500 from Fern and Petals. The deliver time was on 21 August 21. between 06:00-21:00Hr. when i tried to contact them that delivery is not done on 21st. and cancel my order. then they send me a mail for this saying the are in Follow-up with there local partner for current status.
On next Day 22nd August 21 around 18:00hr we got a notification that the item is delivered to given address. as nobody came to give the item to my house. again i contact to Fern and Petals that item is not delivered but status is showing delivered. Again they send me a mail that item is delivered and we closing your ticket. i tried to contact them by raising complain ticket but there team is working on it. till now i did not get any specification from there side.

i did not received any delivery nor any refund

Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ferns N Petals
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    1125
    Pending
    0
    Resolved
    122
    Ferns N Petals Phone
    +91 92 1242 2000
    Ferns N Petals Address
    FNP Estate, Ashram Marg, Mandi Road, Gadaipur, Haryana, India
    View all Ferns N Petals contact information