Ferns N Petals — Order received damaged

Address:

FNP Estates, Ashram Marg, Sultanpur Mandi Road, Gadaipur, Chhatarpur Farms, DLF Farms, New Delhi, Delhi 110030

I am contacting regarding my recent order Order ID #28264587 for Ficus Ginseng Bonsai In Sea House Planter. The recipient told me
that the planter arrived broken on Sep14th afternoon. I am very disappointed with the fnp service and quality. I already bought this to the attention of customer service requesting for either replacement or return for refund. But Jatin /payal from the customer service team was unable to resolve my issue. I also attached pictures of the plant and sent in the ticket.
I would never rely on fnp for gifts in future. I raised the complaint within 48hours of delivery, however fnp fails to understands its customers. The customer service team is useless, you get different answers from different people and they close the service request without resolution.