| Address: | FNP Estate, Ashram Marg, Mandi Road, Gadaipur, New Delhi-110030 |
I ordered rakhi (order[protected], they attempted delivery on Aug 20, 2021, and mentioned the recipient was not at home. At the time order was placed, it was clearly stated that no contact delivery will be used and the package will be left outside. They just took the package back with them and emailed that delivery will be reattempted on Aug 23. Today is Aug 25th, now they say "oh we only try to deliver once, and if the recipient is not home we just keep your gifts as well as your money and no refunds". This is totally ridiculous. Did they tell the recipient that they won't come again so that recipient would have suggested some alternative. Who knows they actually attempted delivery or what? I asked to either redeliver or refund, and their customer service representatives stopped answering and taking calls.
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