Fiat India — Car not delivered

Address: Kurnool, Andhra Pradesh, 518003

We decided to purchase Fiat urban cross car in the name of my mother from Shivani Automotives, Balaji Nagar, Kurnool in December 2016. So, my brother booked it on[protected]. We were assured by Mr.Ramesh Chandra (sales officer) and Mr.Ramesh.K (Head and Manager to receive the car in December 2016. After possible discounts, we finalized the price for 9, 40, 000 and finished the payment by[protected].
Its been 4 to 5 times we visited the showroom for the delivery of car we choose but it never happened till date. During our last visit after 3 months, now Mr.Ramesh.K said either he will refund the amount(without interest) or may be deliver the car on[protected]not sure). This situation was shocking and we couldn’t imagine the resultant of long waiting. We can also proceed with consumer forum but to maintain the dignity of the brand we would like to inform you as the first step in this issue.
If we invest such big amount in banks then we might have got nice interest for our money but we are still waiting for the car to deliver. This is the worst situation we could have ever imagined in our lives.
We really loved this brand and dreamt of having our favorite car but this way of dealing is making us feel sad.